I DARe You TO Pay Me
Susan Butler
Product Manager; QA Manager; Digital Privacy and Security Enthusiast
EXPERIENCE
Product Manger; QA Manager
KERV Interactive | Jan 2022 - Present
Acts as Product Manager for multiple lines of business.
Runs Sprint Planning and other team planning tasks.
Acts as point of contact between Eng/Dev and our customers (internal and external).
Is responsible for choosing the most important requests to include in our Roadmap
QA Manager; Support Engineer
KERV Interactive | April 2019- December 2021
Manages the internal QA process, including manual and automated testing (via Endtest).
Is first line of contact for all HelpDesk inquires, and manages Help Desk tools and documentation.
Acts as interim Project Manager, helping plan the sprint cycle and extra projects for the team.
Supports the R&D team by managing interns for data collection, and training neural nets on collected data.
Director of Customer Experience
Rogue Signal | July 2016-April 2018
Maintained and updated websites for internal and external clients, including but not limited to: frontend development, content creation, copy updating, redesigning, domain management.
Researched, selected, and maintained all internal tools and services: password management, GSuite, VPN services, and more.
Volunteer Coordinator for all events and engagements; responsible for staffing all roles during events.
Maintained vendor and sponsor relations as necessary, including purchasing digital & physical assets.
Project Management of events, for example – Put Together BDYHAX Fashion show, which included coordinating over 15 designers worldwide and 15 local models for a fashiontech show on a tight budget.
Web Management Consultant; Owner
ClevrCat, LLC | May 2013-2018; random projects as requested 2018-present
Engaged with IT and Web clients, including eCommerce set up & management, and Wordpress management.
Copy re-writing, creative direction, ghost blogging, and ERM management for a private practice on PracticeFusion.
Created all visual content and copy for all channels - personal and for clients, such as a tech conference, an organic goods store, a realtor, a tech firm, a travel agent, and a private family practitioner.
EDUCATION
Southwestern University BA in Art History
Minor in History
May 2009
3.65 GPA
SKILLS
HTML + CSS
QA Testing
E-Commerce Management WordPress
POS Systems
Adobe Suite
Help Desk Systems Security Training
Project Management
INVOLVEMENT
AHA! (Austin Hackers member) - LockCamp - ISSW - NolaCon - HushCon East - HushCon West - LasCon ATX - DEF CON